POLICY FOR REDRESSAL OF GRIEVANCES

Central Organisation ECHS is receiving various suggestions/queries/complaints directly from Armed Forces Veterans/ Ex-Servicemen Leagues/ Associations etc. The complaints are eventually being investigated by the concerned Station HQs/Regional Centres and Command HQs. This at times results in time consuming and non obligatory involvement of higher HQ whereas the same could be addressed/resolved at Stn HQ itself. It also results in delay in resolving the issues.

To obviate the avoidable delay and speedy clearance of the issues, it is suggested that a wide publicity be given to the Armed Forces Veteren and various Ex-Services Leagues/ Association that all suggestions/queries/complaints be directly addressed to concerned Station HQ/Regional Centre for resolving the issues. Matters pertaining to policies could be referred to Central Organisation ECHS directly.

check the link http://www.indianarmy.gov.in/echs/policy/ops/op_page30.htm