SPICE JET OFFER TO SERVING INDIAN ARMED FORCES PERSONNEL

Reservation, Booking and Payment Process

Fares

Cancellations and Changes

Forms Of Payment

Check-in Procedures

Security Regulations

In-flight Services

Cancellations, Changes in Schedule

SpiceJet reserves the right to deny any unsuitable passenger

Inventory

Terms and Conditions pertaining to Indian Armed Forces Personnel


The above services and commitments will be honored for Indian Armed Forces personnel availing the services of SpiceJet.For more details click the above links






SPICE JET OFFER TO SERVING INDIAN ARMED FORCES PERSONNEL

Indian Armed Forces personnel : http://www.spicejet.com/IAFpersonnel.asp


Reservation, Booking and Payment Process

a) SpiceJet uses a state of art, internet based system for its flights reservations and inventory hosting, providing SpiceJet valued guests with the convenience to make and change a reservation on any SpiceJet flight from the comfort of their office or home. Just log on to our website www.spicejet.com and look at the availability of flights and applicable fares; select the flight and fares; agree to the terms & conditions of the airline; fill in the guest details; complete the payment process; and finally generate an itinerary once the confirmation is complete.Please do not forget to tick your category which is Indian Armed Forces Personnel. If this option is not clicked SpiceJet would not be responsible for a normal class ticket which includes the applicable base fare selected at the time.

b) SpiceJet guests can also make reservations over the telephone by contacting our 24-hour Guest Sales & Reservation Center and making payment with their credit cards. While calling please keep your credentials such as an "Indian Armed Forces" Identity card number, ready which needs to be quoted at the time of booking.

c) Our valued guests can also purchase seats at various SpiceJet Airport Sales Centers where SpiceJet operates, paying by cash or credit card. Our airport locations are generally open during normal office hours and around our flight operations.

Fares The fares applicable for Indian Armed Forces personnel would be zero base fare plus charges and fees. Currently the taxes and fee structure is as follows - Congestion charge of Rs. 150 applicable, Web Transaction Fee of Rs. 50 (applicable on spicejet.com) or Transaction Fee or Rs. 100 (applicable through Airport or Guest Sales and Reservation Centre) for every booking in the basic fare in addition to Fuel charge of Rs. 2250 or Rs. 2900 depending on the sector flown, and a Government Fee (PSF) of Rs. 225. Above charges and fees are subject to change without notice.

Cancellations and Changes a) Changes to flights can be made up to 2 hours prior to the scheduled departure time with the payment of a change fee of Rs 750 per person, per one way and per change. This fee is subject to change without notice. b) Cancellations to bookings may be made up to two (2) hours prior to the scheduled departure time for a fee of Rs 750 per person, per one way. The balance of the original booking amount will be retained in a credit shell for a period of 1 year where the guest may use it as payment towards future travel by calling our Guest Sales & Reservations Center. This fee is subject to change without notice. c) If you do not cancel / change a booking at least two hours prior to departure, you have forfeited charges and fees and will not receive a credit for this unused flight. c) SpiceJet does not allow name changes. However, once the booking is cancelled and the applicable change fee is paid, the travel credit can be used for making a new booking, in any name. d) No Refunds will be given once reservations are confirmed and booked on SpiceJet flights.

Forms Of Payment SpiceJet accepts MasterCard, VISA, Diners Club and Amex. Cash and credit/debit cards are accepted at the SpiceJet Airport Sales Center. SpiceJet also accepts Internet Banking. SpiceJet does not accept personal cheques.

Check-in Procedures Guests require "Indian Armed Forces" Identity card to be carried, for the contract of carriage to be fulfilled. Guests not in possession of the above valid ID cannot be accepted for boarding. In order to ensure that our simplified booking procedure are not in any way misused and to protect the interest of our valued guests, we require identification card to be carried by the Armed Forces personnel at the time of entry into the airport. The identification proof should be produced at the time of check-in & must be in possession of the guests throughout the journey. The same will also be checked at time of boarding at the Boarding gate. An authority letter (click here) duly signed and stamped will be submitted at the time of check-in to SpiceJet Staff for issuance of boarding card(s). In case the guests do not posses both of the above documents, they will be denied boarding. Itinerary Printouts with the name of the Guest will be checked at the time of entering the terminal.Guests who do not have the same are requested to collect the printouts from the SpiceJet office located outside the departure terminal. Please note that Spicejet does not have counters at Jammu and Srinagar airport.This can be done on production of the booking reference number. Check-in Time � Guests are required to report at the Airport at least 2-hours prior to departure time, at SpiceJet Check-in counters for all flights. Check-in counters for all our flights close 30 minutes prior to departure. SpiceJet will not be able to accept any Guest reporting after the counters are closed 30-minutes prior to the flight. Any Guest reporting after the stipulated counter closing time will be treated as a "no-show" and will not be entitled for any refund, except PSF. Baggage Allowance
· Checked Baggage � SpiceJet allows a free checked baggage allowance of 20 kg per Guest. SpiceJet does not accept responsibility for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage.
· Excess Baggage will be charged at Rs 80 per kg per flight. Hand Baggage
· SpiceJet allows for one (1) small piece of hand baggage, not exceeding 55cm X 35cm X 25cm (Total 115 cm), to be taken into the aircraft cabin.
· Hand baggage is accepted in the cabin subject to availability of space in the overhead bin. Restricted stowage space is also under the front seat. In the event of no space being available in the aircraft to stow hand baggage in the overhead bins or under the front seat, it will be necessary to remove and load the same in the baggage hold as per Government Safety Regulations.
· In addition to the normal cabin baggage allowance, the following items are provided free of charge:
· A ladies purse/hand bag
· An overcoat wrap or blanket
· An umbrella or a walking stick
· A reasonable amount of reading material
· A small camera or binoculars
· Infant's food for Guests traveling with Infant on lap
· A laptop computer Oversized or overweight hand baggage (exceeding 10.0 Kg) is not permitted in the cabin for safety & security reason. Such baggage is required to be checked in and loaded in the baggage compartment of the aircraft. Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports. Assigned Seating
· SpiceJet offers assigned seating for all the guests at the Airport check-in counters.As a further value to its customers, SpiceJet allows Guests booking through its internet website/ 24x7 Reservations Center/ Airport
· Ticketing Counters to make an advanced seat selection of their choice at the time of their booking on payment of a fee of Rs.50/- per seat selection. Boarding
· Guests should be at the boarding gate at least 30-minutes prior to departure as the boarding process closes 20-minutes prior to departure. SpiceJet reserves the right to deny boarding and cancel your reservation without refund or compensation, if you do not meet the boarding deadlines. Special Assistance
· The use of wheelchairs is limited to only 4 guests per flight, which needs to be booked in advance through our guest Sales & Service Reservation center. There is no charge for this service. SpiceJet also offers appropriate assistance to blind guests. Carriage of animals
· SpiceJet does not permit the carriage of animals on its flights. Sports Equipment
· Sports/Skiing equipment will be attracting a fee of Rs. 500 per equipment, per sector subject to equipment weight being less than 12 Kg and in single piece. If there are more pieces it would be charged in multiples of Rs. 500 per piece if the weight is less than 12 Kg. For weight more than 12 Kg, it would be treated as a Check-in Excess Baggage, and charged @ Rs.80 per Kg.

Security Regulations As per security regulations, Guests are advised:
· Not to accept packets or parcels from any unknown person.
· Not to leave baggage unobserved at any time, especially within airport area. Unattended baggage may be removed by Airport Security Staff as object of suspicion.
· To declare before baggage screening / check-in if you are carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules.
· To carry only one piece of hand baggage.
· To carry battery cells or dry cells in registered baggage and not in the hand baggage or in any electrical/electronic items. If not carried in registered baggage, such articles are liable to be removed and the airline would not be in a position to hand-over the same at the destination. Keeping safety of Guests & equipment in mind, the following Security process has to be followed:
· Printed travel itineraries will be checked at the time of entering the terminal building. Check-in baggage would be screened through an X-ray machine before check-in. Random physical checks are also carried out for checked baggage in addition to X-ray screening.
· As per Government of India security regulations, Guests will be required to undergo personal frisking & their hand baggage x-rayed before entering the pre-boarding sterile area.
· Checked baggage reconciliation is carried out through an internal matching system. Wherever it is not possible to have the baggage reconciliation, the physical identification of the check-in baggage by the Guests will be carried out. Unidentified baggage will not be loaded into the aircraft.
· A secondary security check may also be carried out near the step ladder/boarding gate before embarkation as stipulated by BCAS (Bureau of Civil Aviation Security). Dangerous Articles in Baggage For safety reasons dangerous articles, such as those listed below, must not be carried in the Guest's baggage:
· Compressed gasses: deeply refrigerated, flammable non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
· Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
· Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, and pistol caps.
· Flammable liquids and solids such as: lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radio active material, briefcases and attach� case with installed alarm devices, and oxidizing materials such as bleaching powder and peroxides.
· Poisons and infectious substances such as insecticides, weed-killers and live virus materials. Other dangerous articles such as magnetized materials, offensive or irritating materials.
· Carriage of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas are prohibited in the Guest cabin.

In-flight Services As per Government of India regulations and for the comfort of our Guests, smoking is not permitted on any SpiceJet flights. SpiceJet also does not permit the serving or consumption of alcohol on any of its flights. Spicejet sells snacks/refreshments and juices on selected flights. Water is provided free of cost on all flights of SpiceJet.

Cancellations, Changes in Schedule In case of circumstances beyond its control (including, but without limitation, meteorological conditions, mechanical failures, acts of nature, force majeure, strikes, riots, civil, commotion's, embargoes, wars, hostilities, disturbances, government regulations, orders, demands or requirements, shortage of labor, fuel or facilities, or labor difficulties of Carrier or others all actual, threatened or reported), SpiceJet may without notice cancel or delay a flight. If due to such circumstances SpiceJet cancels or delays such flight beyond 10-hours, is unable to provide previously confirmed space, or fails to stop at the Guest's destination point, the carrier shall either:
· Carry the Guest on the next scheduled service of SpiceJet on the same sector on which space is available, without an extra charge or
· Make a full refund for the booking as paid for by the Guest and shall be under no further liability to the Guest. In such an event, SpiceJet will make the refund available within 2-weeks, through its Guest Relations department.

SpiceJet reserves the right to deny any unsuitable guest whether from improper attire, cleanliness, intoxication or medical concern. Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, SpiceJet shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of SpiceJet as to the dates or time of departure or arrival or as to the operation of any flight.

Inventory Limited inventory is available, per flight on a daily basis. The seats are offered on first come first serve basis. If the inventory is sold out on this class, then the guest may choose to travel a different date where the inventory is available or choose to travel at normal available fare.

Terms and Conditions pertaining to Indian Armed Forces Personnel.
This facility is extended only to Indian Armed Forces personnel currently employed with the defense forces - i.e., Army, Navy and Air Force. (Currently this facility is not applicable to any other paramilitary services etc). This service is also not applicable to Ex-Service men or their families.
The charges for all such tickets will be standard Rs Zero base fare plus Charges and Fees.
Airport Services have to check the ID card of the Passenger prior to Check-in and IAF Personnel need to submit a copy of the authority letter duly signed.
The booking can only be done by logging into Spicejet.com or calling the Call Center or any of the Airport ticketing counters.
Inventory restriction - Limited number of inventory is available under this category per flight per day. The inventory is served on first come, first serve basis. If the guest cannot find inventory under this category he or she may choose to travel on a different date where the inventory is available or can choose the normal class fare.
Currently we are not accepting Indian Armed Forces personnel for web-check-in.
All other terms and conditions also apply. Please visit www.spciejet.com/tnc.asp for details.

Authority Letter

This is to certify that Service Number…………………………………………………..

Rank…………………………Name……………………………………………………

…………… ………………………………………………………….….…………………

is a serving Armed Forces Personnel.


Authorised Signatory
Name
Rank
Designation
Unit :

Unit Stamp